FAQs

Where does the name GROK come from?  It comes from a sci-fi book, and means ‘to deeply understand.’  

What’s the difference between GROK and Big GROK?  Big GROK cards are designed to be used by teachers, trainers, and group leaders where the cards can be read from a distance. Our regular GROK Empathy cards are small, for single or small-group use. 

What’s the difference between GROK and WeGROKforTWO?  WeGROK is meant to be used for a two-person conversation around a disagreement, making plans, or making a big decision. It focuses on mindful communication and reflective listening. In addition to cards, We GROK provides a structure for two people to follow... “Like having your own communication coach."

What are your policies related to shipping? 

International Shipping - International orders may be charged sales tax, duties, and customs fees. Your local government sets these, and they're collected when your order is delivered. Since they vary by country, we can't tell you the exact amount. Your order confirmation shows only what we charge. For details, check with your local customs office.

Delivery in the USA - Once your order is processed by USPS, they are responsible for the delivery. If your order is returned to us with an undeliverable address, we will notify you and can resend your order to an updated address but will ask you to pay the extra shipping.

Returns/Refunds - You have 30 days from the date of delivery to return an item. It must be unused, in its original condition, and in its original packaging. Once we receive your return, we'll notify you of your refund status. Approved refunds are issued to your original payment method, minus shipping costs, within 3-5 days.